How To Use Your Membership
Using your membership is very easy. Here are a few tips to follow when calling our office:
Call 412.391.7339 from 8:30 A.M. to 5:00 P.M. Monday-Friday, EST to speak to our Customer Service Representatives. Please have your LegalShield membership number available (the number is on your membership card). Our Customer Service Representative will verify your information and get some details about the nature of your call.
You can expect a call back from an attorney within 8 business hours.
It’s always a good idea to have a pen and paper available to keep important notes, names, times, and numbers when you’re speaking to our Customer Service Representative and also when you speak with your attorney.
For LegalShield Customer Service, please dial 1.800.654.7757. You can also use this number to answer most billing questions.
We recommend you speak to your attorney before sending documents.
You can send documents in the following ways:
Fax: Please fax to 412.391.8232. Kindly include a cover sheet that contains your complete name, membership number, a phone number where you can be reached and an intake number if one has been assigned to you.
Email: Please email to firstname.lastname@example.org. Kindly include your complete name, membership number, a phone number where you can be reached and an intake number if one has been assigned to you.